Virus & Malware Removal
Clear out viruses, malware, and those endless popups, then get your computer clean, safe, and running normally again.
Serving the Tri-Cities of East Tennessee
Computer trouble? I'll come get it, fix it, and bring it back.
Local computer repair for the Tri-Cities — pickup and return, so you never have to leave home or ship your device off.
Residential & small business · Honest estimates before any work begins.
Locally owned & operated in East Tennessee
- Pickup & Return
- I come to you, Tri-Cities-wide
- A+ & Network+
- CompTIA certified technician
- Plain English
- No jargon, no upselling
Reviews from Google
What customers say
Real reviews from people around the Tri-Cities — read them all on Google.
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Best Buy told me my son's laptop needed a new motherboard. Jack recommended checking it out before I ordered anything — he picked it up and that same afternoon explained it was just a dead battery. He kept me updated, dropped it off right when he promised, and his rates are great. A friendly, personal alternative to the big businesses that always want to send it out. I can't recommend Bearstack enough.
Sue Byczko -
Great diagnosis, fair pricing. Highly recommend.
Will Fallon -
Jack did a great job diagnosing my issue and getting it resolved. Great price as well. Highly recommended and will use again.
Angee Houston -
Jack came to my home and successfully fixed my tech issue where others could not. Polite and on-time service.
Troy -
Jack is very knowledgeable and friendly, making my whole experience a breeze. Fully recommended his services.
Oscar Zejdlik -
Excellent service! Jack was friendly, knowledgeable, and had my computer repaired within a day. Great communication and quality work.
Uni -
Jack helped troubleshoot several issues for me. Some were driver related, others ended up being issues with the motherboard.
Ean Sadler -
Helped me with the problem I had very quick.
Charles
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How it works
No driving into the city. No shipping your device off. Three simple steps, and I handle the rest.
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1
Get in touch
Call, text, or fill out the form and tell me what's going on. I'll ask a few quick questions and we'll pick a pickup time that works for you.
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2
I pick it up
I come to your door and collect your computer, right here in the Tri-Cities. No packing, no shipping, no dropping it off across town.
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3
Fixed and returned
I repair it properly, then bring it back working and explain what was wrong in plain English — plus a few tips to keep it running smoothly.
Services
Everyday computer problems, sorted out and explained plainly. Don't see your issue? Just ask — chances are I can help.
Slow Computer Tune-Up
Speed up a sluggish machine by clearing out bloat, trimming startup programs, and restoring the smooth performance you remember.
Hardware Repair & Upgrades
RAM, solid-state drives, and battery replacements and upgrades to fix a failing part or breathe new life into an older machine.
New Computer Setup
Get a new PC or laptop set up and ready to go, with your files, programs, and accounts moved over so it feels like home from day one.
Data Transfer & Backup
Move your files, photos, and settings to a new computer, or set up a reliable backup so your important data is always safe.
Diagnostics & Troubleshooting
Not sure what's wrong? I'll track it down and give you an honest estimate before any work begins — Wi-Fi, email, slow internet, and everyday headaches included.
No pickup needed
Remote Support
Some problems I can fix without ever picking up your computer — software glitches, setup help, and troubleshooting handled the same day over a secure remote connection, with your permission.
Pricing
Straightforward starting prices. Pickup and return is $35 within about 20 miles of Jonesborough, and it credits toward your repair. Farther out, I'll quote it up front before I head your way. Every job gets a clear estimate before I start, and you approve the price before any work begins.
Speed Tune-Up
Clear out the bloat and startup clutter so a sluggish computer feels quick again.
Starting at
$149
Virus & Malware Cleanup
Remove viruses, malware, and popups, then get your computer clean and safe again.
Starting at
$189
New Computer Setup
Get a new PC or laptop ready to go, with your files, programs, and accounts moved over.
Starting at
$189
Hardware Upgrade
RAM, solid-state drive, or battery upgrades to fix or speed up your machine.
Starting at
$129 + parts
Not sure what's wrong?
I'll track down the problem and give you an honest estimate before any repair. The diagnostic is fully credited toward the repair if you go ahead.
Diagnostic from
$79
Remote support — no pickup needed
Software issues, setup help, and troubleshooting I can often handle the same day over a secure remote connection — no trip, no waiting.
Starting at
$59/hr
Prices are starting points — a job that runs longer or needs parts may cost more, but you'll always know the estimate first. Request a pickup or call or text (423) 444-0310 for a quote.
Why Bearstack
Straightforward, local, and honest — the way computer help should be.
I come to you
Pickup and return across the Tri-Cities — no driving in, no shipping off, no waiting in a repair-shop line.
Honest and upfront
You get a clear estimate before any work starts, and I only fix what actually needs fixing. No surprises on the bill.
Plain English
I explain what went wrong and how I fixed it without the tech-speak, so you actually understand your own computer.
Certified and experienced
CompTIA A+ and Network+ certified — and a CompTIA IT Operations Specialist — with real-world professional IT support experience behind every repair.
CompTIA certifications
Service area
Pickup and return across the Tri-Cities and the surrounding communities:
- Jonesborough
- Johnson City
- Kingsport
- Bristol
- Erwin
- Elizabethton
- Gray
- & nearby areas
Not sure if you're in range? Just ask ›
Common questions
A few things people usually want to know before they reach out.
How much does a repair cost?
Tell me what's going on by phone or text and I'll give you a free ballpark up front. If your computer needs hands-on diagnosis to pin down the problem, that's $79 — and it credits toward the cost of the repair if you go ahead. Either way, you'll know the price before I begin, with no hidden fees.
Is there a charge for pickup and return?
Pickup and return is a flat $35 within about 20 miles of Jonesborough, credited toward your repair. Farther out, I'll quote it up front before I head your way — so there's never a surprise at the door.
What if you can't fix it?
If I can't solve the problem, you're not charged for repair work that didn't fix anything — the $79 diagnostic still applies for the time spent tracking it down. I'll be upfront about it and point you toward the best next step.
How long does a repair take?
Most repairs are done within a day or two — often same-day or next-day. I'll give you a realistic timeframe when I pick up your computer, and I'll keep you posted.
Do you work on both Windows and Mac?
Yes. I service Windows PCs and Macs — laptops and desktops alike — for both households and small businesses.
Do you work with small businesses?
Absolutely. Alongside home customers, I help local offices, practices, and small businesses keep their computers running — with the same pickup-and-return convenience, plus on-site visits when it's easier to work at your location. If you've got more than one machine or a recurring need, just reach out and we'll sort out what works.
Is my personal data safe?
Your privacy matters. I only access what's needed to fix the problem, and I never share, move, or delete your personal files without your say-so.
Request a pickup
Tell me what's going on and I'll get back to you to arrange a pickup. Pickup and return is $35 within about 20 miles of Jonesborough and credits toward your repair. Farther out, I'll quote it up front first.
Prefer to talk? Call or text (423) 444-0310