Virus and malware removal
Clear out viruses, malware, and those endless popups, then get your computer clean, safe, and running normally again.
Serving the Tri-Cities of East Tennessee
Computer trouble? I'll come get it, fix it, and bring it back.
Local computer repair for the Tri-Cities. I pick it up and bring it back, so you never have to leave home or ship your device off.
Residential & small business ยท Honest estimates before any work begins.
Run a business? See Business IT services
Locally owned & operated in East Tennessee
- Pickup & Return
- I come to you, Tri-Cities-wide
- A+ & Network+
- CompTIA certified technician
- Plain English
- Explained without the jargon
Reviews from Google
What customers say
Real reviews from people around the Tri-Cities. You can read them all on Google.
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Best Buy told me my son's laptop needed a new motherboard. Jack recommended checking it out before I ordered anything. He picked it up and that same afternoon explained it was just a dead battery. He kept me updated, dropped it off right when he promised, and his rates are great. A friendly, personal alternative to the big businesses that always want to send it out. I can't recommend Bearstack enough.
Sue Byczko -
Great diagnosis, fair pricing. Highly recommend.
Will Fallon -
Jack did a great job diagnosing my issue and getting it resolved. Great price as well. Highly recommended and will use again.
Angee Houston -
Jack came to my home and successfully fixed my tech issue where others could not. Polite and on-time service.
Troy -
Jack is very knowledgeable and friendly, making my whole experience a breeze. Fully recommended his services.
Oscar Zejdlik -
Excellent service! Jack was friendly, knowledgeable, and had my computer repaired within a day. Great communication and quality work.
Uni -
Jack helped troubleshoot several issues for me. Some were driver related, others ended up being issues with the motherboard.
Ean Sadler -
Helped me with the problem I had very quick.
Charles
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How it works
You don't have to drive into the city or ship your device off. Here's how a repair goes.
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1
Get in touch
Call, text, or fill out the form and tell me what's going on. I'll ask a few quick questions and we'll pick a pickup time that works for you.
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2
I pick it up
I come to your door and collect your computer, right here in the Tri-Cities. No packing, no shipping, no dropping it off across town.
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3
Fixed and returned
I repair it properly, then bring it back working and explain what was wrong in plain English, plus a few tips to keep it running smoothly.
Services
Everyday computer problems, sorted out and explained plainly. Don't see your issue? Ask me about it, chances are I can help.
Slow computer tune-up
Speed up a sluggish machine by clearing out bloat and trimming startup programs. First I check whether software is really the cause, since an aging drive needs different work. Why computers get slow ›
Hardware repair and upgrades
RAM, solid-state drives, and battery replacements and upgrades to fix a failing part or breathe new life into an older machine.
New computer setup
Get a new PC or laptop set up and ready to go, with your files, programs, and accounts moved over so it feels like home from day one.
Data transfer and backup
Move your files, photos, and settings to a new computer, or set up a reliable backup so your important data is always safe.
Diagnostics and troubleshooting
Not sure what's wrong? I'll track it down and give you an honest estimate before any work begins. That covers Wi-Fi, email, slow internet, and everyday headaches.
No pickup needed
Remote support
Some problems I can fix without ever picking up your computer. Software glitches, setup help, and troubleshooting can be handled the same day over a secure remote connection, with your permission.
Pricing
Straightforward starting prices. Pickup and return is free within about 20 miles of Jonesborough, $45 out around 40 minutes, and $89 about an hour out. The service area map shows the zones. Every job gets a clear estimate before I start, and you approve the price before any work begins.
Speed tune-up
Clear out the bloat and startup clutter so a sluggish computer feels quick again. What's actually slowing it down?
Starting at
$149
Virus and malware cleanup
Remove viruses, malware, and popups, then get your computer clean and safe again.
Starting at
$189
New computer setup
Get a new PC or laptop ready to go, with your files, programs, and accounts moved over.
Starting at
$189
Hardware upgrade
RAM, solid-state drive, or battery upgrades to fix or speed up your machine.
Starting at
$129 + parts
Not sure what's wrong?
I'll track down the problem and give you an honest estimate before any repair. The diagnostic is fully credited toward the repair if you go ahead.
Diagnostic from
$79
Remote support, no pickup needed
Software issues, setup help, and troubleshooting I can often handle the same day over a secure remote connection, with no trip and no waiting.
Starting at
$59/hr
Pickup & return
Free within about 20 miles of Jonesborough, $45 around 40 minutes out, and $89 about an hour out. A pickup and return is two round trips, so the fee covers the drive. It's charged separately from the repair. See the zones.
Travel fee
Free to $89
Prices are starting points. A job that runs longer or needs parts may cost more, but you'll always know the estimate first. Request a pickup or call or text (423) 444-0310 for a quote.
For business
Run a business? I do more than repairs.
Network installations, fiber cutovers, workstation deployment, backup, and on-call support, scoped up front and scheduled around your hours.
Why Bearstack
Local, straightforward, and honest about what your computer actually needs.
I come to you
Pickup and return across the Tri-Cities, so there's no driving in, no shipping off, and no waiting in a repair-shop line.
Honest and upfront
You get a clear estimate before any work starts, and I only fix what actually needs fixing. No surprises on the bill.
Plain English
I explain what went wrong and how I fixed it without the tech-speak, so you actually understand your own computer.
Certified and experienced
CompTIA A+ and Network+ certified, plus CompTIA IT Operations Specialist, with professional IT support experience behind every repair.
CompTIA certifications
Service area
I'm based in Jonesborough and come to you across the Tri-Cities. Pickup and return is free close to home. Farther out there's a flat travel fee that covers the drive both ways, quoted up front so it's never a surprise at the door.
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Free pickup & return
Within about 20 miles, roughly a 35-minute drive. Johnson City, Gray, Greeneville, and Erwin.
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$45 pickup & return
About a 40-minute drive out, so Kingsport and Elizabethton.
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$89 pickup & return
About an hour out, so Bristol and similar. A pickup and return is two round trips, so this one covers real windshield time.
Farther out or right on the line? Just ask › and I'll confirm and quote it up front. The map rings are approximate, since the fee follows drive time rather than straight-line distance.
The travel fee is separate from the repair itself. Many software problems I can solve the same day with remote support, which means no trip and no travel fee.
Common questions
A few things people usually want to know before they reach out.
How much does a repair cost?
Tell me what's going on by phone or text and I'll give you a free ballpark up front. If your computer needs hands-on diagnosis to pin down the problem, that's $79, and it credits toward the cost of the repair if you go ahead. Either way you'll know the price before I begin, with no hidden fees.
Is there a charge for pickup and return?
Pickup and return is free within about 20 miles of Jonesborough, roughly a 35-minute drive. That covers Johnson City, Gray, Greeneville, and Erwin. It's $45 around 40 minutes out (Kingsport, Elizabethton) and $89 about an hour out (Bristol). A pickup and return is two round trips, so the fee covers real driving time. It's charged separately from the repair and I'll always confirm it up front. Farther than that, I'll quote it before I head your way. If it's a software problem, remote support skips the trip and the fee entirely.
What if you can't fix it?
If I can't solve the problem, you're not charged for repair work that didn't fix anything. The $79 diagnostic still applies for the time spent tracking it down. I'll be upfront about it and point you toward the best next step.
How long does a repair take?
Most repairs are done within a day or two, often same-day or next-day. I'll give you a realistic timeframe when I pick up your computer, and I'll keep you posted.
Do you work on both Windows and Mac?
Yes. I service Windows PCs and Macs, laptops and desktops alike, for both households and small businesses.
Do you work with small businesses?
Yes. Alongside home customers, I help local offices, practices, and small businesses keep their computers running, with the same pickup-and-return convenience plus on-site visits when it's easier to work at your location. If you've got more than one machine or a recurring need, reach out and we'll sort out what works.
Is my personal data safe?
I only access what's needed to fix the problem, and I never share, move, or delete your personal files without your say-so.
Request a pickup
Tell me what's going on and I'll get back to you to arrange a pickup. Pickup and return is free within about 20 miles of Jonesborough, with a flat travel fee farther out that I'll confirm before I head your way.
Prefer to talk? Call or text (423) 444-0310